All packages are sent via UPS ground unless otherwise noted by the buyer.
How can I get my products delivered other than UPS ground?
When checking out just select a different method from the shipping options. If there is not another method, please contact us and we will try to accommodate your needs.
What are the specifications for returning goods?
Goods must be returned within 30 days of receipt, at customer’s expense, and are subject to a 25% restocking charge. All goods must be new and in unopened original packaging.
Any credit issued for returns must be used within 30 days.
All returns must be accompanied by a returns good authorization provided when calling 724-239-3999.
Special orders and/or non-stock items are non-returnable.
All damage must be reported at time of receipt. Short pays or damage not reported will not be accepted for return.
I received only part of my order, what happened?
Some of our non-stock items ship directly from manufacturers or different warehouse locations. Please note that because of this, an order of multiple items may ship from different warehouses, causing parts of your order to ship earlier/later than others. Shipping dates may vary by manufacturer and item.
How do I order and receive products that weigh in excess on 150lbs?
To order products that weigh in excess of 150-lbs, please call us or email us your concerns and we will quote you a shipping estimate to receive your order via freight delivery. Please note that freight charges are subject to change at any time.
Free standard ground shipping promotions can be applied to most orders. Exclusions include oversize items requiring freight and shipments of hazardous materials. Free shipping is limited to orders with no other discounts applied.